{"xsrfToken":"f833c32d2dac6e7338170d0d680b661f991c8f74_lout","branding":{"id":"21","key":"dcpt","name":"Washington D.C. Pesticide Online Testing","portalBaseUrl":"/servicedesk/customer/portal/21","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/21/23","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#166b33","headerLinkHoverBGColor":"#166b33","headerBadgeColor":"#166b33"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"21","key":"dcpt","projectId":10055,"serviceDeskId":21,"name":"Washington D.C. Pesticide Online Testing","description":"<p>Welcome to the Washington D. C. Pesticide Online Testing Customer Service Portal.</p>\n<p>This customer service portal, powered by Everblue, is designed to make it easy for you to access our services and support. Below, you'll find options to search our frequently asked questions or submit new questions and requests.</p>\n<p>To get started, please explore the \"Learn More About\" links below, as they often provide answers to most common questions. If you still can't find what you're looking for, click on the \"Need to Raise a Request? Contact Us\" link.</p>","portalBaseUrl":"/servicedesk/customer/portal/21","reqTypes":[{"id":"148","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10604,"iconUrl":"https://everblue.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10604","groups":[45],"key":""},{"id":"149","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10684,"iconUrl":"https://everblue.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10684","groups":[45],"key":""},{"id":"150","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10649,"iconUrl":"https://everblue.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10649","groups":[],"key":""},{"id":"151","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10597,"iconUrl":"https://everblue.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10597","groups":[],"key":""},{"id":"152","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10606,"iconUrl":"https://everblue.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","groups":[],"key":""},{"id":"156","name":"Quiz Password","descriptionHtml":"","callToAction":"Quiz Password","introHtml":"","icon":10608,"iconUrl":"https://everblue.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10608","groups":[],"key":""},{"id":"153","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10631,"iconUrl":"https://everblue.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10631","groups":[],"key":""},{"id":"154","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10610,"iconUrl":"https://everblue.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10610","groups":[],"key":""},{"id":"155","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10654,"iconUrl":"https://everblue.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10654","groups":[],"key":""}],"reqGroups":[{"id":45,"name":"Testing Issues"}],"orderMapping":{"47":[156],"45":[148,149]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"91a1ebb9-1e17-3e2f-a2e1-55735c893090","appLinkName":"System Confluence","appLinkUrl":"https://everblue.atlassian.net/wiki","spaceKey":"EP","spaceName":"Everblue (PUBLIC)","spaceUrl":"https://everblue.atlassian.net/wiki/spaces/EP","isServer":false},"labels":[],"projectKey":"DCPT","serviceDeskId":21,"kbLinkDomainURLs":["https://everblue.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":21,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DCPT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZTZiZTQ0MS1iNDVkLTRmMGYtYTkxNS0xZTg5Yjc4ODEwYjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI2OTI4MzksIm5iZiI6MTc0MjY5MTYzOX0.umFOA0yhI0baTBuuIAnwyD1EeFGSp5DL8xDGcYAOFQ8","targetCollection":"upload-project-10055","endpointUrl":"https://api.media.atlassian.com","clientId":"de6be441-b45d-4f0f-a915-1e89b78810b0","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"fa46eee0-06e7-4bea-a87a-bc75f7ae2470","name":"Registration","categoryUrl":"https://everblue.atlassian.net/servicedesk/customer/portal/21/topic/fa46eee0-06e7-4bea-a87a-bc75f7ae2470","lastUpdated":"1741625439736","createdAt":"1741621049657"},{"id":"48d552e8-b671-480e-aaa7-bc0f03e3e728","name":"Exam Success","categoryUrl":"https://everblue.atlassian.net/servicedesk/customer/portal/21/topic/48d552e8-b671-480e-aaa7-bc0f03e3e728","lastUpdated":"1741625445054","createdAt":"1741621059135"}]}},"reqCreate":{"id":148,"projectId":10055,"form":{"name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","intro":"<p>Choose this if you have questions about licensing or billing.</p>","instructions":"","icon":10536,"iconUrl":"https://everblue.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["2"],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/21/create/148","requestValidateBaseUrl":"/servicedesk/customer/portal/21/validate/148","calendarParams":{"firstDay":0,"date":"2025-03-22T21:00:39-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZTZiZTQ0MS1iNDVkLTRmMGYtYTkxNS0xZTg5Yjc4ODEwYjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI2OTI4MzksIm5iZiI6MTc0MjY5MTYzOX0.umFOA0yhI0baTBuuIAnwyD1EeFGSp5DL8xDGcYAOFQ8","targetCollection":"upload-project-10055","endpointUrl":"https://api.media.atlassian.com","clientId":"de6be441-b45d-4f0f-a915-1e89b78810b0","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=everblue","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"f833c32d2dac6e7338170d0d680b661f991c8f74_lout","baseUrl":"https://everblue.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://everblue.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"de6be441-b45d-4f0f-a915-1e89b78810b0","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e177e660d64d442bba5db85bdc7a3eee","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}